Processing Time : Package processing time of order is not the delivery time, After we receive your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 24 hours;
Eheev partners with major international shipping companies such as USPS, ePacket, AESS and EMS to offer.
General logistics time is 4-7 working days, except holidays.
Shipping Program Rules
Free Shipping On All Orders Over
If you are have any question about the delivery date, please email at email@example.com to make arrangements. Please be sure to include the delivery address that will assist the delivery process, especially if you are shipping to an apartment. Please note these other situations may also delay your order:
Your billing information does not match the credit card as reported to us by your credit card issuer.
Your shipping address is different than the billing address.
The delivery address you provided is an apartment.
Packages are picked up from our warehouse from Monday to Friday, excluding holidays. No orders are shipped out on weekends or holidays.
-How to track my order?
(1) Click on the online button -Track Order
Please enter your order ID (eg: #1234) and the Email same as the placed order to track your item.If you can’ t locate your order number, check your email for a confirmation email or contact us.(2) Standard Shipping
Please enter your tracking number and select the carrier of 4PX
Please enter your tracking number and select the carrier of DHL/EMS
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please donot attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems,removing items from back order logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
BILLING, REFUNDS & CREDITS
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will beissued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price
minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.